OUR TERMS AND CONDITIONS
Hug a Horse retains A non-refundable Booking Fee to secure the reservation. Rates are in Australian dollars and include all local taxes, and charges will show on your statement as paid to Hug A Horse. Credit Card surcharges apply: American Express 3%, VISA and Mastercard 1%.
AT Hug a Horse, we work with specific booking times and short notice changes to reservation dates are not usually possible due to staffing and other bookings.
As we are a Bookings only experience, hours of Operation are as per your particular reservation, so we appreciate your prompt attendance at your booking time.
Hug a Horse is absolute riverfront and as such is not designed to cater for small children under 7 years of age. We can accomodate ‘young adults’ who attend under parent supervision.
It is accepted that all information required by the guest in relation to this experience has been made available, and the guest has made an informed decision to proceed with the experience. We do not refund for 'Change of Mind'
Hug a Horse is a working farm subject to high fire danger alerts for much of the year, so guests are asked to respect the strict non smoking policy.
Guests are responsible for their own safety and use our equipment at their own risk. You will be required to fill in our Release & Indemnity Form before proceeding with your experience.
Hug a Horse cherishes it horses and environment, so Guests are asked to be respectful of their space and follow instructions for your safety at all times.